You said, we did
We listen carefully to what you tell us through surveys, focus groups and emails. Your views are important to us, and we use them to help improve services.
We then show what we have changed using a “you said, we did” approach.
This helps you see how your feedback has made a difference to services, processes or information.
We update this page regularly so you can see what has changed and how we are continuing to improve your family’s experience.
You said, we did
| You said | We did | Date |
|---|---|---|
| Parents are requesting assessments from an educational psychologist (EP). They feel needs have changed but some schools are saying it isn’t possible. | We will always reassess when needed. We are implementing new training for all SENCos. New EPs are joining Walsall | Pre-November 2023 |
| Email queries are not being responded to in some areas in a timely manner. | We are setting up a communication system which will work via locality emails. This will ensure emails are always answered. We have a duty rota to return all calls. | Pre-November 2023 |
| Parents feel that the Local Offer website is not fit for purpose and looks too corporate. | We have created an improved Local Offer website. This has been co-produced with our parents and young people. | November 2023 |
| You said | We did | Date |
|---|---|---|
| We would like more communication from the LA about what support is going on in Walsall. | We have introduced a SEND Services Communications. These communications are distributed every five weeks to schools and families. The communications share updates, highlight services, and promote participation opportunities. If you would like to be added to the mailing list, please email us | January 2025 |
| Local offer website can be confusing; I can’t find the information I need under the expected headings. | We have worked with our digital team to create a more accessible local offer. On the landing page there are three sections: Under these sections headings you will now find clearer sub sections to find the information you need quickly. | March 2025 |
| I don’t know what each team is – no explanation for terminology or professional. Think it would be handy to have and explanation (glossary of terms) | A glossary of terms has been added to the Local Offer, put together with our parents/ carers, children, young people and partners. If you feel we have missed anything, please let us know. | July 2025 |
| Search bar function doesn't work on the Local Offer. | Our digital team reviewed the meta data used to allow this function to work efficiently. They have added more keys words to this to ensure search criteria from users is now found. | September 2025 |
| I would like more support in understanding what support my child can get in school as they don’t need an EHCP. It is all very confusing. | We have updated the education tab and created a new page on the Local Offer called Ordinarily Available Provision to explain clearly how schools and settings can meet children’s needs through ordinarily available provision and the graduated approach. | November 2025 |
| You said | We did | Date |
|---|---|---|
| As a SENCo it would be great to have a professional section that has up to date referral paperwork for external support such as SALT, CAMHs, School nursing etc. | We have updated our practitioner resources page to include referral forms to external support and links to where this information can be found. | February 2026 |
| I recently went on the local offer website and couldn't find anything on there for people in my son's age group. | The Local Offer things to do page has been reviewed and updated to include more opportunities for older young people | January 26 |
| I would like to feel more included and listened to in strategic SEND planning, particularly as a SENCO working directly with children and families. | We created an opportunity through an all-partnership day for parents, schools and partners to come together and help shape the future direction of the SEND Reform Plan in Walsall. | April 26 |
| I can’t find any SEND health information on the Local Offer | We have created a whole new Health section offering advice and signposting to universal, specialist services and how to navigate the transitions from children’s to adult services | March 26 |
| Parents can’t find any information for what happens when their child transitions from children’s to adult’s social care | We have created a new page in the Preparing for Adulthood (PfA) section that explains the process of moving from children’s to adult's social care | May 26 |
| There isn’t a lot of information on the Early Years section and a lot of the information is out of date | We have reviewed the Early Years section and updated the content and added three new pages: Choosing an Early Years Setting, Types of Early Years Setting and Early Years Transitions | May 26 |